At dhc, we have been running our customer webinar programme for well over a year now and the programme is working really well. We have had an excellent attendance rate for each session so thanks to all who have logged on so far – I hope you have found these useful. The aim of the webinar programme is to provide an educational look at specific areas of the Access Dimensions system, plus showing additional modules that can provide our customers with more streamlined processes, which at the end of the day, is what helps to drive a business forward!
The process: We send out regular invitations to various customer contacts; those who are interested in attending, reply and are registered for the event. We then send out log-on details closer to the day. We use Windows Live Meeting, and the majority of attendees log in quickly and easily. The only issues experienced to date have been firewall permissions, pop-up blockers and people not following the instructions properly!!
All webinars are free of charge as we see them as providing an all-encompassing service to our customers and enhancing the other services that we provide. Comments from attendees include: “Fresh from the Webinar and again very useful for us, it’s really good to reinforce our team’s knowledge of the system, so many thanks again”. Other feedback has been that the sessions have been very useful in giving tips and hints in using the system in ways that they didn’t know were available, offering advice on getting more information out (and into) the system and making them aware of everything that can be provided to help their business.
So far, the webinar topics have included;
Latest version of Dimensions/Lite
Project Costing and Resource Planning
General use of Dimensions
Controlling the Purchasing Process
Webinars are very easy to access; all that is required is a phone line and live access to the internet. Attendees can then attend the event without leaving the comfort of their desk. They also only take half an hour of your time.
We are always interested in suggestions from our customers for future webinar topics, so if there is anything that you would like to see included, just let me know by emailing me at: email@example.com.