ProSkills UK Case Study

Solution - Microsoft Dynamics CRM, Access Dimensions and iConnekt

Industry - Sector Skills Council

Benefits to business

• Increased effectiveness of marketing activities due to better campaign analytics
• Accounts can be created in Microsoft Dynamics CRM and sent instantly to Access Dimensions, whilst live financial data can be viewed from Microsoft Dynamics CRM
• Single view of the customer and prospect opportunities
• Better access to customer information allows for a consistent, efficient service
   

“Microsoft Dynamics CRM is quickly becoming the core to all our operations. It is the central engagement tool with customers and stakeholders and almost every operational process is now completed using it. Eventually it will be the sole resource for all our employees, who will be able to access it anywhere at any time and get the information they need, instantly”
Jonathan Ring, Technical Manager, National Skills Academy – Materials, Production & Supply

Download the full ProSkills UK case study.

Back  | Next