Industries – Business Services

The challenges faced by business services organisations

The business services sector faces numerous challenges from resourcing and people management, to fee structures and revenue recognition. In a sector where control of projects and activities is vital it is important that business intelligence and KPI’s are accurate and that costs are tightly controlled across the organisation. Winning new customers in the present market is difficult, therefore it is important to ensure tight control of business processes and good account management in order to maintain and retain customer relations.

dhc Sector Experience:

dhc has worked in conjunction with organisations such as DB Services and TC Cleaning Contractors to evaluate the requirements of the organisations and provide finance and CRM solutions that are highly functional to the relevant departments whilst also being highly flexible in terms of management information. 

Our solutions meet the following key requirements for Business Services organisations;
 

Finance:

• Project control and management
• Resource and time management
• Flexible billing structures
• Debtor and cost control
• Accurate management information

CRM:

• Marketing facilities
• Account management
• Sales productivity and pipeline control

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