Industries – Wholesale and Distribution

The challenges faced by Wholesale and Distribution organisations

Wholesale and distribution organisations main challenge is to get stock in, through the warehouse and out to customers quickly and efficiently. However many organisations are still using manual and antiquated processes leading to delayed information, intuition-based purchasing, inventory errors and ultimately a reduced level of profit and customer satisfaction. Wholesale and distribution companies that are looking to thrive in a competitive market and capture new opportunities will benefit significantly from an integrated, end-to-end business management system.

dhc Sector Experience:

dhc have worked in conjunction with organisations such as KX Networks and Franklite to evaluate the requirements of the wholesale and distribution organisations and provided finance and CRM solutions that offer improved functionality to the departments and are highly flexible in terms of management information.

Key requirements for Wholesale and Distribution:

ERP:

Centralised finance, stock and order processing solution
Stock traceability and forecasting
Bill of materials and assemblies
Comprehensive integration such as eCommerce and Electronic Point Of Sale (EPOS)
Warehouse management including returns
Product catalogues/pricing and technical specifications storage
CRM, marketing and campaign management
Snap shot information for fast and accurate decision making

CRM:

Marketing facilities
Account management
Remote access
Sales productivity and pipeline control
After sale case and returns management

Solutions provided:

Access Dimensions ERP:

Fully integrated Finance, Inventory and ordering processing solution
Multi-currency and multi-language
Landed/import cost handling
Serial number tracking and batch traceability
Stock forecasting
Bill of materials and assemblies
Complete integration with eCommerce, EPOS and PDAs
Warehouse and returns management
e-filing of catalogues, pricelists, technical specifications
Key Performance Indicator (KPI) reporting

Microsoft Dynamics CRM:

Marketing campaign management with integrated email solutions and campaign response
Relationship management and activity tracking
Opportunity and pipeline management
After sale case management, knowledge base and returns workflow
Stock Snapshots for enquiry handling – stock levels, pricing, back orders and lead times

Back | Next