Industries – IT and Telecoms

The challenges faced by IT and Telecoms organisations

The IT and telecoms sector face numerous challenges from contract management, resourcing and time management, to support systems and revenue recognition. In a sector where control of contracts is vital it is important that visibility from a financial and service perspective is maintained. Winning new customers in the present market is difficult, therefore it is important to ensure tight control of business processes and good support services in order to maintain and retain customer relations.

dhc Sector Experience:

dhc have worked in conjunction with a number of organisations from this sector, after evaluating their requirements, dhc provided finance and CRM solutions that are highly functional for the various departments and also highly flexible in terms of management information. 

Key requirements for IT and Telecoms organisations; 

Finance:

• Project control and management
• Resource and time management
• Flexible billing structures
• Deferral routines and apportionment
• Cost control
• Accurate management information

CRM:

• Case logging and contract control
• Marketing facilities
• Account management
   

Solutions provided:

Access Dimensions Finance:

• Online project management and transaction authorisation
• Multiple billing types and methods for contracts and services
• Automated deferrals for contract renewals
• Integrated management reporting with full drill down and multi-level analysis

Microsoft Dynamics CRM:

• Contract management integrated to finance
• Case management and call logging
• Knowledgebase management
• Relationship management and activity tracking
   

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