Industries – Skills Councils
The challenges faced by Sector Skills Councils
Sector Skills Councils face many challenges, requiring them to continually demonstrate and improve their efficiency, accountability, visibility and overall performance. To respond to these challenges, SSCs need high quality, reliable and flexible management systems to help them to monitor and control their projects, resources and performance.
dhc Sector Experience:
dhc has worked in conjunction with organisations such as Proskills and Creative and Cultural Skills to evaluate the requirements of the businesses and provide finance and CRM solutions that offer improved functionality to relevant departments and are highly flexible in terms of management information.
Key requirements for Business Services organisations;
Finance:
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Project control and management for both office staff and home workers
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Resource and time management
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Flexible billing structures
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e-Procurement and commitment accounting
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Cost and budget control
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Accurate management information
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Grant management and restricted fund accounting
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Catering for partially exempt VAT
CRM:
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Marketing and campaign management
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Centralised system for view projects, relevant financial and customer information saving time improving staff productivity
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Account management and improved customer acquisition and retention
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Mobile access
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Event management, registration and tracking
Solutions provided:
Access Dimensions ERP:
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Online project management
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Multiple billing types and methods including milestone invoicing
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Online and remote timesheet capture and expense capture with online authorisation
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Online e-Procurement with authorisation workflow
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Online resource scheduling
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Integrated management reporting with full drill down and multi-level analysis
Microsoft Dynamics CRM:
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Marketing campaign management with integrated email solutions and campaign response
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Relationship management and activity tracking
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Centralised view of project data and milestones
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