Expertise - Support
dhc provides organisations with the solutions needed to better manage their processes and systems, an important element of this is ensuring there is constant support and advice to guarantee the very best results are achieved.
Our professional and friendly support team are available Monday to Friday - 9:00am - 5:30pm to help with any questions regarding your solution. They can be contacted by phone or email;
Telephone Helpline - 01483 413 382
Giving you access to our award-winning telephone support, with qualified technical advisors all trained to support the complete range of dhc software.
You can e-mail us with a query at any time - we have a 95% response rate within four hours. Asking the experts saves you valuable time and offers solutions when you need them.
Intrastat Hot Fix Update
A legislative change came into effect as of 1st January 2012 that could affect those who trade in the EU above either one or both of the Intrastat exemption thresholds and who submit monthly EU Intrastat Monthly Declarations.
If you are a larger business with annual EC imports / exports greater than £16m you are now required to specify delivery terms information on your Monthly Supplementary Declaration.
Hot fixes have been issued by Access Accounts for all Dimensions versions 2.43c and above and will need to be applied to your software for this change to occur.
If you require a hot fix for your Dimensions version please contact the dhc support team on 01483 413382 or email support@dhcltd.com confirming your company name and Dimensions version and the relevant hot fix will be issued accordingly together with application instructions.
‘How To’ Videos
We have created a selection of how to videos which can be viewed from YouTube, these videos assist with many tasks including; backing up databases, installing service patches and running SQL scripts.
http://www.youtube.com/user/dhcbusinesssoftware
Remote Support
Remote connectivity enables our Support Team to look directly at your data to analyse any specific issues or discrepancies that you may have. This facility very often speeds up the process of resolving data issues, radically reduces down time and the need for site visits. Remote support is typically available via either VPN or the sophisticated ‘LogMeIn' product, giving us the facility to connect to your system if required. VPN connectivity is very cost effective allowing dhc support to resolve support issues in the shortest possible time.
In addition to the standard support offerings dhc compliments these services with regular information bulletins, newsletters, training courses and user days to ensure our customers have all the information they need to utilise our products to their full potential.
