Microsoft Dynamics CRM/xRM

Is Microsoft Dynamics CRM for me?

Microsoft Dynamics CRM is a fully integrated Customer Relationship Management (CRM) suite that enables organisations of any size to streamline business processes through user-friendly and familiar Microsoft interfaces such as Outlook, Internet Explorer and many variations of mobile devices.  
Find out more about our free trial of Microsoft Dynamics CRM 2011 Online.

What does it do?

Dynamics CRM enables all of your organisation’s data to be consolidated into one, easy to use platform that enables you to effectively find, win and grow more profitable relationships with your customers.  Every interaction can be tracked easily from telephone conversations to emails and from enquiries to invoices therefore ensuring that consistent levels of customer service are delivered by all users, all of the time.     

Benefits to my business?

The benefits to utilising Microsoft Dynamics CRM to manage your organisations relationship are;

• The solution is highly intuitive and easy to use due to the familiar Microsoft interface
• Return on Investment is quicker and more visible than many ‘stand alone’ CRM systems  
• Flexible technology that is easy to upgrade, move, and extend into new business groups, geographies and lines of business
• Point-and-click customisations, extensible data models and mapping tools to help build a solution tailored to your organisations

Microsoft Dynamics XRM

Dynamics CRM is highly customisable, not only by seasoned IT professionals but also by regular system administrators.  Almost any screen can be customised, views can be tailored and automated workflows can be created to ensure that all business processes are adhered to.  It is with this extended level of flexibility that many organisations are now using Dynamics CRM in an ‘XRM’ way by extending CRM to manage much more than just customer relationships (X representing extended relationship management). This gives organisations the ability to redefine and very quickly replicate what would have only been previously achieved by writing costly bespoke software applications.

Why dhc?

dhc has an outstanding pedigree and proven track record of delivering business software solutions since 1995.  We use a highly consultative and ‘hands on’ approach with our clients systems to ensure that solutions are delivered on time and on budget, as a priority.  dhc employs high calibre and experienced Consultants who are able to add value to your project, all the way from design concept through to roll out and ongoing assistance   

Integration Capabilities

The benefits of any system can only be leveraged when the system is fully aligned with your business processes and other applications that you use within your organisation.  Our experienced team of Software Developers and Senior Consultants have many years' experience at integrating Dynamics CRM with many other systems including ERP products, websites and numerous bespoke applications.  dhc is also recognised as the author of many specific integration pieces including links with Trovus (website intelligence) and Access Dimensions (financial and ERP software). 

Hosted/CRM online

Dynamics CRM is the only enterprise CRM solution that offers organisations a true ‘power of choice’ between utilising the product on premise or on demand (SaaS/hosted).  This choice provides organisations with a very low cost entry into the CRM marketplace through an on demand offering, whilst equally being safe in the knowledge that the product can be implemented on premise into its existing IT infrastructure at any time as appropriate.  dhc can advise on suitability of these options for a given organisation and are a recognised leading partner for Microsoft’s own ‘CRM Online’ offering as well as being a partner for 7global’s hosting platform. 

Business Intelligence

In order to gain a competitive advantage, organisations are increasingly looking for more innovative ways of using and learning from the data that has been accumulated within their business applications.  dhc’s many years of experience within the finance and CRM marketplace ensures that we are ideally placed to advise on products, services and methods of ‘surfacing’ such key management information and providing real ‘business intelligence’.  We do this in a highly efficient and user-friendly way to provide the right information, in the right format and ultimately, at the right time.